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Does Helmwood only work with wood?No! We regularly incorporate other materials into our work. If a piece of furniture includes wood and other materials, we can likely build it for you. Furniture that has no wood at all probably isn't a good fit for us, as we won't add much value. Here is a list of other materials we can incorporate into furniture:
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How long will it take for Helmwood to build our custom furniture?Furniture project lead-times can vary significantly based on your specific project's scope and complexity, and our existing project load. Very broadly speaking, here are our common lead-times: Small, single item custom project: 4-8 weeks Larger, or more complex single item custom project: 8-14 weeks Full scale project with multiple pieces: 12-20 weeks These are meant to be general guidelines to provide some insight. Contact us about your project so we can give you a more accurate assessment of lead-times.
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When does the lead-time start?While discussing a new potential project we will provide an expected timeline for building your furniture. That timeline starts when we receive the deposit for your project. Until then, the timeline has not started and may be affected by other newly approved projects.
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What are Helmwood's payment terms for custom furniture?We generally work on a 50/50 deposit/balance payment schedule. A 50% deposit is required to start a project, and the balance is due either at the time you pick up your furniture from our shop, or at the time we schedule delivery of your furniture. Deliveries are not confirmed until a project is paid in full. Customers are welcome to visit us anytime to see their in progress or completed project, or just to say hi.
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How can I know that Helmwood will build what I'm envisioning?Great question! After project approval but before we start building your furniture, we create a 3D computer model of your furniture. This allows you to see the design, scale, proportions, materials, notes... anything you may want to know. We take your feedback and either make changes or start building once you have approved the drawings. Any changes that are non-material changes will not affect the quoted price. If you are requesting changes that may affect the price (up or down) we will let you know before we make those changes. Unless you are told otherwise, the original price will remain the same.
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